At Origins Coffee, every bag is roasted with care and shipped as fresh as possible.
Due to the perishable nature of freshly roasted coffee, we cannot accept returns on coffee once it has shipped. However, your satisfaction is our priority. If your order arrives damaged, incorrect, or if there's an issue with the quality of your coffee, contact us within 14 days of delivery. We'll gladly replace the product or issue a refund when appropriate.
Unused merchandise such as apparel or drinkware may be returned within 30 days of delivery in its original condition. Customers are responsible for return shipping unless the item arrived damaged or we made an error.
If your package arrives damaged or you received the wrong item, please email Info@OriginsCoffee.org with your order number and photos of the issue. We'll make it right as quickly as possible.
Digital gift cards are delivered by email, never expire, carry no fees, and are not redeemable for cash except where required by law.
We stand behind every bag we roast. If your Origins Coffee experience falls short of exceptional, let us know — we'll do everything we can to make it right.